Full Fibre Mis-Selling

[licquorice]

@Puma937 There is a huge difference between incompetence and deliberate mis-selling.

[Puma937]

@licquorice - Certainly correct if it was an isolated incident, but it seems to be commonplace amongst the Sales/Retention Team.

They can't all be incompetent, so the only 'assumption' would be that it must be sales driven to confuse a customer and ultimately mislead.

[WSH]

So, cancel within the 14 days then.

A company will only behave like this if it works for them.  If customers keep cancelling rather than completing, it doesn’t work and they stop doing it.

[pippincp]

Which mainstream ISP's do give 24 month contracts with no yearly price rises? Don't get me wrong, I agree if you sign up for 24 months that should be the price you pay until the end of the contract but it never happens with most ISP's.