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Message 11 of 14

Re: Full Fibre Mis-Selling

@Puma937 There is a huge difference between incompetence and deliberate mis-selling.

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Message 12 of 14

Re: Full Fibre Mis-Selling

@licquorice - Certainly correct if it was an isolated incident, but it seems to be commonplace amongst the Sales/Retention Team.

They can't all be incompetent, so the only 'assumption' would be that it must be sales driven to confuse a customer and ultimately mislead.

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Message 13 of 14

Re: Full Fibre Mis-Selling

So, cancel within the 14 days then.

A company will only behave like this if it works for them.  If customers keep cancelling rather than completing, it doesn’t work and they stop doing it.

 

 

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Message 14 of 14

Re: Full Fibre Mis-Selling

Which mainstream ISP's do give 24 month contracts with no yearly price rises? Don't get me wrong, I agree if you sign up for 24 months that should be the price you pay until the end of the contract but it never happens with most ISP's.

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