Wondering if anyone can help me with what to do we have a openreach full fibre line installed were looking to switch companies to BT they can't order full fibre as there system says it's not available any ideas how I go about fixing this.
Welcome to this user forum for BT Retail phone and broadband customers.
Is it a Business connection that you have?
Who is your current provider, are you sure Openreach installed the connection, and you have an Openreach ONT fitted?
it's residential and I'm currently with talktalk. Just seems weird as the line is installed that they can't see it and order it.
It's not letting me add it because it says picture is to big but it does say fttp is not available
Give the FTTP team a ring 0800 587 4787, the number diverts to the normal help desk if it is busy, so try again if it does.
Hi I have done this and every time I do they transfer to the sales team and say they are the one that deals with new orders.
Forgive the sanity check but is it one of these you have?
Just checking as your availability also shows GFast, which would give higher speeds but not through FTTP.