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TraceyGillson
Beginner

on ‎08-04-2022 21h29

716 Views
Message 1 of 4

Getting a returns bag for router when no longer a BT customer

Can someone please tell me how I can get hold of a BT returns bag. We are no longer BT customers so cannot go on line to order one and I have lost the one they sent me. I need to send the router back.

Thank you so much

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3 REPLIES 3
Les-Gibson
Guru

on ‎08-04-2022 22h12

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Message 2 of 4

Re: Getting a returns bag for router when no longer a BT customer

Ring 0800 800 150 and request one

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TraceyGillson
Beginner

on ‎08-04-2022 22h44

700 Views
Message 3 of 4

Re: Getting a returns bag for router when no longer a BT customer

They don't answer the phone, it's very frustrating and they'll end up charging me.

Anyway, thank you and sorry. I'm clutching at straws and getting nowhere.

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Les-Gibson
Guru

on ‎09-04-2022 5h05

678 Views
Message 4 of 4

Re: Getting a returns bag for router when no longer a BT customer

What is it that you think they will charge you for? it's a free phone number regardless of how many times you call it.

As for them not answering, I was as critical of them as anyone can be, they were terrible, but the last time I called them (around 10 or 12 days ago) the call lasted less than 5 minutes (ish) from me dialling the number to speaking to a human being and hanging up having achieved what I'd rung for.

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