Getting charged for returned equipment.

[EdCam]

Hi, I've received a message telling me I'm getting charged £50 for equipment I returned weeks ago. Can someone please rectify this?

Thank you.

E.

[NeilO]

Hi, @EdCam it can take 3 weeks for the returned equipment to be processed. If you message our billing team on this link Broadband | BT Help and provide them with your tracking reference they'll manually update the system.

Thanks

Neil