cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
266 Views
Message 1 of 2

HELP EXPLAINING MY BILL

Hi

 

Can anyone explain why I suddenly appear to have credit on my account and also what does 4 entries listed as bill disputes for £26.16 totalling to the credit on the account.

 

Thank you 

0 Ratings
Reply
1 REPLY 1
230 Views
Message 2 of 2

Re: HELP EXPLAINING MY BILL

Hi @JEAN33,

Thanks for joining our Community.

Is the total credit that you see £104.64 which is the sum of the 4 bill disputes you mentioned?

If the credits are showing as bill disputes, it means that an adviser has manually entered the credits for you. Have you been speaking with any advisers over the last month or couple of months about anything to do with your account?

Thanks
DanielS

0 Ratings
Reply