Thanks for all the comments. Sorry, can't edit the original post now. Yes, initially in March the Smart Hub 2 was not included but when I ordered it was listed under the more information - I should have taken a screen shot! I
It's not the end of the world, I have a Smart Hub 1 which works fine but it does niggle. The connection has been very good over the last few years so no complaints on that score. I understand that Smart Hub 2 has a greater range. I did have a weak signal on the other side of the house with Smart Hub 1 but overcame this with a more sensitive USB receiver on the upstairs PC.
I'm not very impressed with BT marketing but I nailed my colours to the mast by adopting btinternet.com as my main email address years ago and the prospect of changing all my contacts to something else doesn't appeal. Yes, I know I can keep the email address but for full functionality there is a monthly cost.
And anyway, if I switch providers, can I be sure things will be any better? I have a number of friends with other providers who have experienced problems that I haven't. Technically BT seems to be pretty solid but they do themselves no favours with their convoluted marketing practices. The bottom line for me is that I am probably paying too much but I am getting a reliable service. Just hope that increasing competition will help keep prices down. The latest deal I have been offered for Halo 3+ is less than before I renewed but I don't need the notional extras and full fibre is not scheduled here anytime soon so the 'free upgrade' isn't worth anything.
No doubt at some point in the future an internet connection will be seen in the same light as the major utilities, water, gas & electricity but we don't quite seem to be there yet.
