Halo 3 downgrade to Fibre Essential contract

[Debop]

Hi, I’ve just got off the chat with a BT agent. My contract finishes in September 2023 and I’m looking to reduce my outgoings which with some additions come to £81 per month. The issue I have is that when I suggest moving from Halo 3 to Fibre Essentials, I’m told I can’t do it as it’s not in My BT option. I know I’m talking about £44 a month for Halo 3 to £27.99 a month for fibre essential but they flatly refuse to tell me why I can’t do it. At this rate, I’m now thinking of changing to a competitor. Can anyone have an answer? Tia

[imjolly]

No reason you can't move if you qualify for home essential

https://www.bt.com/exp/broadband/home-essentials?s_cid=con_bt_dg-home_awin_aff_vidAJM_110483-Editori...

[Debop]

Thanks for the quick response, however the downgrade package was fibre essential rather than home essential.

[steephill]

Fibre Essential is for new customers only as far as I can tell as are Fibre 1 & 2 offers.

[imjolly]

Whick package do you currently have? What extras do you have?

Is it FTTC OR FTTP?

[Debop]

Hi, I’ve got FTTC (fibre to the cabinet) Landline No, two SIM only cards and TNT