Halo 3 price promise.

[Caro1000]

BT Halo three made a promise ‘ 

• ‘Price promise. Never pay more than a new customer when you renew your contract. No exceptions.‘ a new customer will pay £5.14 less than me for exactly the same package. I failed to understand why if I am not going to pay more than a new customer, as they promised, I am being asked to pay more than a new customer

[WSH]

Ah, I've been caught like that too.  Years ago I had a free upgrade to Halo.  Now a new customer gets £35, I get £65.

What it omits to say is you'll never pay more than a new "Halo" customer.

Don't think I'll be with BT much longer.  Welcome to the club.  

[chrisjp]

Yes Halo 3 was and is just a device that BT invented to enable them to "keep" their price promise while still offering new customers as little as half the price paid by existing ones.
New customers are always offered non-Halo deals, while a few years back existing customers were offered "upgrades" to Halo when they were offered ADSL to VDSL upgrades. This happened to me and I'm now stuck with a £60/month "deal" while new customers get half that or even less.
A few existing customers have managed to downgrade to a non-Halo deal but you've got to be prepared to spend an hour of more on the phone, argueing with an agent who is incentivized by commission not to downgrade you and instead to "upgrade" you to an even more expensive deal with EE.
It's barrow-boy sales tactics and BT should be ashamed of itself for using such methods.

[WSH]

They can stuff spending a hour on the phone, cap-in-hand.

I'm finalising whether I want to stay with Openreach for the upgrade to FTTP or go with CityFibre.  Both are available to me and the ISP I have my eye on now offers both.  It's just not clear if I can choose.

(Edit:  Their TV has always been better too, whereas BT's has just gone downhill).

[Caro1000]

Thanks, thought it was probably the case but the guy I spoke to didn’t really seem to know what he was talking about so I thought I’d check it out

[Caro1000]

Personally, think they should be reported for it. It’s misrepresentation but I expect they’ve got something in very tiny print to get them out of it.

[Rach_H]

Hi @Caro1000,

Welcome to the Community!

I understand that it is disappointing to hear that people might be paying less for their plan than you, however, this guarantee does only ensure you are paying less than new customers who have the same plan as you.

Rach

[WSH]

...as I've already pointed out.

[Kodikid]

Halo 3 was a brilliant weez by BT to offer a product you thought was special but in reality is completely pointless. 

[chrisjp]

"I understand that it is disappointing to hear that people might be paying less for their plan than you, however, this guarantee does only ensure you are paying less than new customers who have the same plan as you."

A brave attempt by a moderator to defend the indefensible!
I would just point out that new customers are NEVER offered the Halo plan so they will never have the same plan as existing customers, until of course their contract comes up for renewal when BT will try to "upgrade" them.