Help closing account: Account holder permanently moving into a residential care home

[Stuart777]

Hello,

I am writing to request assistance from a BT Community Moderator to close my mother's account, as she is permanently relocating to a residential care home due to ill health.

As she no longer requires the landline/broadband service, I need to arrange the standard 30-day cancellation. Due to her health circumstances, I would also like to kindly request a discretionary waiver for any early exit fees or termination charges that might apply to her contract minimum term.

Could a moderator please get in touch via private message so I can safely provide her account number, address, and discuss the final bill routing?

Thank you for your help.

[imjolly · Accepted solution]

the forum mods no longer have account access so you need to phone CS 03301234150.  you need to phone to cancel the account and need POA or ability to get mother to confirm when phoning BT you are authorised to speak on her behalf