The advice to place an order through an ISP in order for an ORDI to be raised is correct. Sadly, presumably due to poor staff training, it's hard to find a CS rep who has any idea what an ORDI is. Your only two realistic options:
- Keep calling, making the ORDI request the opening gambit. If the rep doesn't know what's required, hang up & try again. Law of averages suggests that eventually you should strike lucky. It might be a case of choosing one of the more expensive ISPs that have a decent reputation for CS, like Zen. You'll pay more initially but could be worthwhile to resolve. You can always switch to a cheaper provider after the initial contract.
- Persevere with resubmitting the Openreach form. Again hoping that eventually it's picked up by someone knowledgable who actually wants to help.
If she does want to use BT then there's an outside chance a forum moderator could pick this up & try to get her through to someone with the appropriate training. But the Mods don't necessarily read all posts, so you're probably at the mercy of a Community Leader referring the thread.
