After 5 or 6 hours on the phone, I'm reaching out to a moderator to give me a hand in looking at my accounts and sort them out. I don't know what contracts are in place with EE and what is with BT. Services are still working, but I won't be surprised if something stops!!
My BT account is wrong and in important areas unusable and the EE app doesn't work either for the two transferred mobiles.
Start of this was my renewal of my expired comprehensive BT contract a couple of weeks ago. The guide asked me to move all my services to EE (and I understand why), so I had to renew two mobile, broadband, and TV contracts.
That guide set up a new EE account, rather than a transfer from BT which was what was needed. The result was I was going to lose my home phone number when they changed me to DV.
So, when I found out the next day, I cancelled that contract and re-contracted (I thought) with BT for broadband and TV and agreed to transfer mobiles to EE.
That's when things started to go pear-shaped.
After two weeks and multiple calls, my BT account does not show the broadband contract. It still shows contracts(I think) not cancelled.
...and things are going on that are at the best, confusing and at the worst, there are signs that they are going awry!
For instance: delivery of equipment today suggests DV is to be implemented, but the deliveries were duplicated : a letter today saying someone else was taking over my phone.
Could someone on the forum help? I'm not confident that 150 is going to resolve this all after 5 or 6 hours of calls, music, etc. From past experience, the folk who can help resolve this are the BT forum support people. So can we engage please?
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