Hi good morning

[Jenny12]

Am not sure I been paid already because look 

 

[imjolly]

contact billing using message now in link and see if they can help you

Broadband | BT Help

[Jenny12]

No none here

[Ali_A]

Hi @Jenny12 

Have you recently upgraded/changed your package? If so was it to a lower cost? 

Ali 

[Jenny12]

No am not sure but they say April
New changes yes should be lower costs

[Ali_A · Accepted solution]

@Jenny12 

As it shows your account balance in green, it looks like it has been paid. 
Your balance also shows a negative in front of it, which means you're actually in credit. 

Your next month bill will be taken from that credit. 

Ali 

[Jenny12]

Oh okay 👍🏼