Hi

[Alex_H]

@Jenny12 At the top of your screenshot, if you click the little down arrow along from where it has Broadband Package, next to £20.70 in purple that should have more details on what your package is and what may have changed since your last bill.

Alex

[Jenny12]

Was last September 2025 and still can take my benefits because am deaf not sure if still here  just ask that all 

[imjolly]

as I posted previously and as well as @Alex_H  can you select the small arrow next to £20.70 and that should show how the cost is calculated and what the addition of £2.70 is for

[Jenny12]

If can’t afford can take my benefit

[imjolly]

@Alex_H 

I think the home essential charges on page 44 of your link were wrong and were reverted back to what they were  see link  BT Corrects Embarrassing Error on UK Social Broadband Tariffs Page UPDATE3 - ISPreview UK

[Jenny12]

Oh okay thank let me know

[Alex_H]

@imjolly Thanks for flagging, I will have it double checked in case the website does need updating as from what I have checked so far the new prices quoted on the link are the correct current ones.

Alex

[Alex_H]

@Jenny12 Based on your screenshot something about your plan has changed this last month, hitting that arrow mentioned should bring up a drop down with more details which will help to explain what has changed and how much you may be charged moving forward. 

If you are unsure though it may be worth reaching out to one of our guides if you are unsure as they will be able to check and confirm your current plan details and how much it will cost moving forward.

Our contact us page has the Message Us now link to live chat with us, or we also have the details on using the text relay service if you prefer to use that to call. 

Alex

[Alex_H]

@imjolly Just an update to confirm for any future queries that the prices on the link in my post and on website are the correct ones, they did change to the new prices from 2nd May 2025.

Alex

[imjolly]

@Alex_H 

Thanks for your reply but that is not what it shows in the ISP REVIEW link where BT confirmed there would be no changes to cost of HOME ESSENTIALS during 2025 and previous prices would continue

More clarification needed