Historic BT Default

[Madaniels72]

Hi I had a BT account, which I cancelled around Sep 2021.  I moved back to my wife’s house and we have recently tried for a mortgage and found a default for £232 on my credit file.  I have called BT about this to pay it, and I’m told I can’t do it.  I will have to contact the credit referencing agency’s or debt collection agency.

i can’t contact the debt collection agency as BT can’t tell me who they sold the debt to, and Equifax will only deal with it to open a query.  

I don’t have a query I just want to pay the default, can someone advise how I can pay this? 

[NeilO]

Hi, @Madaniels72 It's likely this would need to be paid to the collection agency it's been allocated to. I'll send you a private message so you can get in touch with your details and we'll find out who it's with.

Thanks

Neil