Hoping to leave BT very soon

[Mattiesmomma]

Morning all

I have two questions for you :

(1)  When you change provider how soon after activation of new provider does final BT bill arrive?

(2)  I understand the router we have from BT has to be returned to them in a prepaid bag which is sent by them.  Does   this happen automatically when your contract is ended with BT and they send one out for return before final bill is done hence avoiding  charge for unreturned router  or do we have to request one from BT  immediately after new router is installed ourselves?

X

[Mattiesmomma]

Hoping to leave BT very soon

Morning all

I have two questions for you :

(1)  When you change provider how soon after activation of new provider does final BT bill arrive?

(2)  I understand the router we have from BT has to be returned to them in a prepaid bag which is sent by them.  Does   this happen automatically when your contract is ended with BT and they send one out for return before final bill is done hence avoiding  charge for unreturned router  or do we have to request one from BT  immediately after new router is installed ourselves?

[Kimberlin]

@Mattiesmomma  You’ll probably get a final bill within four weeks of leaving. Do not cancel your direct debit until after the final bill has been paid and receipted for.

BT will send you a returns bag. Make sure you keep receipt of proof of posting and take a photo of it in case you lose it.

[Mattiesmomma]

Thanks, so Bt automatically sent returns bag to is.  Obviously want to send it back before final bill is sent.  Did you do this?

[Peter_W · Accepted solution]

Hey there @Mattiesmomma 

Once your service with your new provider activates, the cancellation will automatically go through at our end and your final bill will be produced in 7-10 days.

We don't have access to accounts via these forums, but any equipment returns bags should be sent automatically alongside your cancellation too.

Peter

[Mattiesmomma]

Thanks