I'm moving in with my partner in early December and got in touch with BT today as I wanted clarification on what would happen as we're both in broadband contracts.
We've decided we're likely to have my account - hers is FTTC and 30Mb and mine's FTTP 900Mb so my connection is much faster. We've got about the same amount of time left (both are within a day of each other in March) so her cancellation fee is likely to be a lot less.
The online agent first insisted that I'd have to pay close to £200 cancellation fee and it wasn't possible to move my account. Then, when I posted information from the specific page BT have that covers moves, he then changed to say that I'd be subject to a minimum term of 12 months. There's information on the same page that says the remaining term, or 3 months if less than that remaining is all I'd be subject to. Despite me posting the link to that page, he insisted he was right. I tried to raise a complaint but he just wasn't having it.
What's the correct information? If I was to move my broadband in early December, am I subject to a 12 month contract or the remaining term (about 4 months)?
I'd also read on here that if there's already a BT or EE account at the new address that they would accept this without penalty. However there's no consistency about this. I ask because EE got in touch with her last week about the switching offer they have, where they'll pay her cancellation fee to switch her account. If that's true that might be our better option. Does anyone have information about whether that's possible or will the cancellation fee still apply?
