cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
145 Views
Message 1 of 9

House still has plot address

Hi

 

Apologies for asking a question that may have been asked before but I am trying to organise a change to my broadband but, when I search for my property, the address is still showing up as the plot address from the original build in 2015. I believe I need to submit a request to have the address updated via Openreach.

 

Is there a specific email address or contact details that I should use for this please?

 

Thanks in advance 🙂

0 Ratings
Reply
8 REPLIES 8
134 Views
Message 2 of 9

Re: House still has plot address

you can try  https://www.openreach.com/forms/fibre-broadband-availability---customer-form

is you address correct on the royal mail database?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
132 Views
Message 3 of 9

Re: House still has plot address

Hi. Yes it is 

0 Ratings
Reply
111 Views
Message 4 of 9

Re: House still has plot address

where are you searching that shows  the plot number ? 
Who is your current provider ?
Do any of the  neighbouring addresses appear as plot numbers or is it just your address ?

Is there a duplicate entry for your address , the  plot number listed but also the house number ?

0 Ratings
Reply
106 Views
Message 5 of 9

Re: House still has plot address

Hi. When I search by postcode or 1st line of address on any broadband search systems and it only brings up the plot address, as it does for all of the neighbours. There is no duplicate address on there - they are plots for all of the street. 

0 Ratings
Reply
81 Views
Message 6 of 9

Re: House still has plot address

So all the addresses show plot numbers on the broadband company sites you looked at , but the Royal  Mail site has the correct postal address , which seems odd as the Royal Mail is the organisation that supply’s the postal addresses to other companies that need a comprehensive set of national addresses ….although it’s not ideal if you want to swap providers why don’t you use the plot number  ?

This mismatch , when it’s specifically Openreach based providers, is usually something that an ORDI ( Openreach data integrity) check can resolve, but it’s the current provider that would need to approach Openreach , you never answered if BT are your provider, BT would only be interested if you were their customer , so if it is BT you could contact them , although this  isn’t a regular request so you may explain otherwise the representative may not be ‘au fait’ with this , obviously if BT are not your provider call whoever it is you use .

0 Ratings
Reply
76 Views
Message 7 of 9

Re: House still has plot address

Thanks for that. Yes, BT are my current provider but I wasn’t sure how to go about having this updated or what to ask for (in case, as you mention, someone isn’t knowledgeable on it, and if I don’t know what I’m asking for either then we’re in a mess really). Is there a contact which would be better than just the general details to use? 

0 Ratings
Reply
72 Views
Message 8 of 9

Re: House still has plot address

Once upon a time, the Moderators on here could arrange an ORDI for BT customers, but that seems something they can no longer do , so it’s a case of calling the general enquiry number and hopefully getting an understanding representative.

66 Views
Message 9 of 9

Re: House still has plot address

Thank you very much for your help. I’ll give that a go and keep my fingers crossed.

0 Ratings
Reply