I am pursuing a complaint with Virgin, who are continuing to bill me even after I have switched from them to BT as my broadband and TV provider. They (Virgin) insist that they were not told about the switch. I had an online dialogue with BT about the problem last week and was told that the 'first step' would be 'to contact our Values Team, as they will need to review the original order and confirm what type of switching order was placed' - but wasn't told how that contact should occur. I would like to send the Values Team a copy of an email I've sent to Virgin, but can't find any info about an email address I could write to. Can anyone help?
