cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
308 Views
Message 1 of 5

Hybrid connect

Still being charged for hybrid connect despite fibre broadband being installed on 1st March. Never received any packaging to return the hub and the engineer told me to just keep it. How can I return/get a refund for the overpayment?

0 Ratings
Reply
4 REPLIES 4
294 Views
Message 2 of 5

Re: Hybrid connect

@Amih123 The Hybrid Connect product is meant to support ALL connection types, including fibre.
0 Ratings
Reply
279 Views
Message 3 of 5

Re: Hybrid connect

I was told by BT that the hybrid connect was just temporary until the full broadband was installed and that after that point I wouldn’t be charged. It’s not being used so I shouldn’t still be being charged for it.

0 Ratings
Reply
271 Views
Message 4 of 5

Re: Hybrid connect

Hi @Amih123   Out of interest, how is it being itemised on your bill? It is normally part of Halo 3+.

0 Ratings
Reply
109 Views
Message 5 of 5

Re: Hybrid connect

It is not just available with Halo 3+ you can also add a hybrid connect separately on your broadband package for £7 a month we currently have it. 

0 Ratings
Reply