Still being charged for hybrid connect despite fibre broadband being installed on 1st March. Never received any packaging to return the hub and the engineer told me to just keep it. How can I return/get a refund for the overpayment?
I was told by BT that the hybrid connect was just temporary until the full broadband was installed and that after that point I wouldn’t be charged. It’s not being used so I shouldn’t still be being charged for it.