I can see my contract end date but where can I find my contract T&C's on the BT website?

[imjolly · Accepted solution]

you can try this https://www.bt.com/terms/bt-home-phone-broadband-terms-conditions

or a simple search using google will find numerous entries

[Kimberlin]

@pmcmanus63  The questions is, what in the T's & C's are you specifically trying to find?

[pmcmanus63]

Good question. I want to know the notice period at end of contract to stop rolling contract BT have told me they are withdrawing Fibre 250 over copper wire given Openreach have decided to retire the G-fast technology, but have not provided a full fibre alternative to my house as yet. 

[imjolly]

from ISPreview intension to move Gfast customers 

https://www.ispreview.co.uk/index.php/2026/05/bt-set-to-move-g-fast-uk-broadband-customers-to-sogea-...

[pmcmanus63]

Thanks this is helpful. However, the article states they will move me to SOGEA which will still give me slower speeds or up to 80 Mbps based on distance to cabinet, so I will get less speeds. It also states BT will also provide customers with their premium Halo 3 add-on (i.e. enhanced support, the ‘Keep Connected Promise’ with 4G backup, a price promise and WiFi guarantee etc. However, interest ingly enough they never once mentioned this on my calls with them. However, given 4G is patchy in my postcode then maybe this is not a meaningful benefit to me anyway.

[gg30340]

You need to give 30 days notice if you want to cease your rolling contract.if moving to another ISP you just use the One Touch Switching method and the new ISP does all the work including contacting your present ISP.

I would advise not getting a Halo contract. It is an expensive add on that most people if not all do not need. 

Just go for a basic broadband contract and if needed get a broadband with landline phone contract. Either way it will be much cheaper than a Halo contract.

[apoplectic]

Why even take out a contract at all? I've been out of contract for years with FTTC broadband & landline (now digital voice with SH2). I can see no disadvantage at all, and have never, ever, found a  BT 'deal' which is actually worth bothering with, plus I can leave anytime if so inclined.

[iniltous]

Did you get your initial information from the article that’s linked to ? you point out the parts you don’t like , but article also states ( although it’s not ‘official’  just the usual ‘well placed credible sources’ ) that Gfast customers won’t be held to term when it’s removed , so whats the issue ?  why omit this particular part ? , if BT say you can have a replacement service but  you consider that to be inferior to what you currently have , you  can walk away penalty free ….if and when this speculative article is proved to be accurate, I have no doubt you will be able to  walk away penalty free,  but wanting this confirmed now when no official statement has actually been made is somewhat premature 

[pmcmanus63]

thanks, that is ultimately what I will do, but I have to secure an alternative full fibre contract which I am working on I just wanted to understand more on my rights to end the contract when minimum period is finished as they roll on monthly unless you give 30 days notice.