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Message 11 of 13

Re: I can see my contract end date but where can I find my contract T&C's on the BT website?

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@apoplectic  It would be interesting to know exactly how much you're paying for your rolling monthly contract price if you've never bothered renegotiating?

If you've never renegotiated, then perhaps we can all learn something from you about how you year on year, absorb the annual increases. I know full well that if I didn't switch or renegotiate my contract every two years, by now, I would be paying almost £70 a month instead of the £30ish a month that a new customer gets on 500mbps (broadband only on FTTP). So for some of us, sitting there and doing nothing, is not an option my bank balance is willing to suck up.

As for leaving at any time, yes, I get it, but then I can leave at any time after the initial 24 month contract and move somewhere else without even having to speak to some call centre script reader. Plus, the 'personal offers' in App are usually far more expensive than what new customers pay and I cannot be bothered in my life speaking to someone on the phone.

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Message 12 of 13

Re: I can see my contract end date but where can I find my contract T&C's on the BT website?

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I regularly renegotiate on contract renewal or when upgrading but this has caused me issues with subsequent service setups. Suffice to say if they cannot keep my superior fibre speed because they do not want to put full fibre cable in then I will just switch to another provider that can. 

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Message 13 of 13

Re: I can see my contract end date but where can I find my contract T&C's on the BT website?

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As the OP is on Gfast , a product you can’t buy (and haven’t been able to for quite some time ) without the comparison of what a new customer could pay , knowing what the OP currently pays is a little irrelevant , as there is no way to know if that price is good , bad or indifferent, comparing to other products or providers is pointless ….the OP does state that as they are out of contract  presumably the deals to renew were never  sufficient to outweigh the flexibility of being outside a minimum term .

TBH , the question has been answered , notice required is 30 days if simply quitting , if migrating to a new provider, using OTS then there is effectively no notice , the period waiting for the new service depends on the timescales of the new provider, but if outside a minimum term ,  no early termination charges and effectively the only notice is the time the new provider takes to deliver their services.

A potential problem for the OP is if they are given a window to make a decision, something like you can quit penalty free or take the SoGEA service but you need to make a decision within 30 days of the notification, not responding taken as deemed consent to the new arrangement, if the different network operator they want to use isn’t available immediately then they may be in a predicament, however the most likely case is moved to SoGEA (so slower) but no new contractual tie in .

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