So new deal taken at the end of January for full fibre 500 to be fitted on the 8th March, during the initial phone discussion i emphasized how I did not need the digital voice or the WiFi disc which I some how had in my bundle. However the lady on the phone said just ring us the day after everything is installed and when you are closing your old account (because apparently full fibre wasn't available on my old account) and you can have the WiFi disc and the digital voice removed and at the time she gave me a £5 credit to cover the fact this was going to be the easiest way to do it.
As apparently at that point removing WiFi disc and digital voice would me having to put the whole order through again and I had already been on the phone for 40mins.
I spoke to a second adviser on the 31st January and he confirmed what the sales assistant had told me, as i told him I had a previous bad experience where things hadn't gone as I had been told and it caused me to not be very trusting of the whole 'this is the easist way to do it'.
So I have an agreement that i was on a deal which would cost me £22.99 for 6months and then £45.99 for a further 18 months meaning a total of £965.76 without any increases.
So on the 9th i ring up and close my old account and also request that they cancel the digital voice and cancel the WiFi disc as agreed and explained the notes are on my account. The person on the phone went away and came back and said 'I tell you what I can do, because just removing them items isn't possible is, 6months @£20 and then 18 months @£46.99 but you get to keep the WiFi disc. I said fair enough if that is my only option then I will do that' totaling £965.82.
I am annoyed that i was told this and that it wasn't as simple as had been explained originally when taking out my new deal and leaves a bad taste about the whole situation. But what I didn't know was it was about to get better (Sarcasm ofc).
11th March Emails arrive at approx 1:15pm about my 'New deal' for 24months beginning on the 28th March.... what bloody new deal , whats going on ive had this deal 3/4 days.
Well this one includes a £9.99 delivery charge for something I don't need as i received them with my new deal from January fitted only this week.
But also it stats I'm paying £46.99 for the whole months, I didn't need a new account I just needed digital voice and wifi disc cancelling. What in the world is happening. Add to that the £26.60 bill I have already had so far.
Further phone call on the 11th March got a very friendly helpful assistant he really was, he could see what the 'Melt had done' not my words, but on this occasion and having a teenage son of my own I couldn't agree more with this very helpful assistant (feedback for him has been sent in).
He had started me on a 'New' contract which began to blow my mind, I asked to speak to a manager about the previous issues/promises but apparently there were non for me to speak to at this point. He has however escalated this to the 'Melts' manger and he also said if he cancelled this new deal that he would be unable to until at least 24hrs had passed.
11th March the assistant said he could have put me on a 24 x £39.99 deal (Total £959.76) going forward but that it would be better to sort all this out once this second 'new deal' had been cancelled.
So here I am wasting my time typing all this up so I can waste more time on the phone at some point this week going over all this again. If all BT customer assistants were as good as the connection then there would be no problems, or equally im glad I got the chap y'day because he actually came across very honest and helpful.
Can someone help me with this thank you.
Having spoken to @Mike3556 he said that DanielS is the man to help me with my problem.
