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WanderWoman
Beginner

on ‎08-01-2023 13h34

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Message 1 of 3

Incorrect Products showing on Online Account

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My online profile shows that I have two accounts, both of which list Digital Voice as the only Product.  This is incorrect.  The correct Products are Broadband and Mobile.  Also, as I cancelled my Digital Voice late last year, I would like to have the redundant account closed and return the digital phone to BT.  I haven't been able to access an online Chat with BT to resolve this.  Any ideas who to contact would be most appreciated.  

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imjolly
Distinguished Sage
Distinguished Sage

on ‎08-01-2023 14h43

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Message 2 of 3

Re: Incorrect Products showing on Online Account

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contact CS 03301234150 and they should be able to help you



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WanderWoman
Beginner

on ‎08-01-2023 14h50

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Message 3 of 3

Re: Incorrect Products showing on Online Account

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Thank you. I was hoping to be able to resolve the issue via an online chat, but I'll give BT a call on the number you kindly provided.
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