Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
WanderWoman
Beginner

on ‎08-01-2023 13h34

451 Views
Message 1 of 3

Incorrect Products showing on Online Account

Go to solution

My online profile shows that I have two accounts, both of which list Digital Voice as the only Product.  This is incorrect.  The correct Products are Broadband and Mobile.  Also, as I cancelled my Digital Voice late last year, I would like to have the redundant account closed and return the digital phone to BT.  I haven't been able to access an online Chat with BT to resolve this.  Any ideas who to contact would be most appreciated.  

0 Ratings
Reply
2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎08-01-2023 14h43

440 Views
Message 2 of 3

Re: Incorrect Products showing on Online Account

Go to solution

contact CS 03301234150 and they should be able to help you



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Reply
WanderWoman
Beginner

on ‎08-01-2023 14h50

438 Views
Message 3 of 3

Re: Incorrect Products showing on Online Account

Go to solution
Thank you. I was hoping to be able to resolve the issue via an online chat, but I'll give BT a call on the number you kindly provided.
0 Ratings
Reply