In what way are you a loyal customer ?
You may think ( and many would agree ) that providing service shouldn’t be like this , but part of the reason for the delay in providing service ( which you assume is ‘ready to go’ and therefore the delay is unnecessary ) , is because although there is a cost in setting up your service, you have the option to cancel your order within a week or two of making it , so conceivably you could order service that’s provided immediately, use it for two weeks , then cancel it during your ‘cooling off period’ .
The country you have moved from may not have the same regulatory restrictions and consumer ‘rights’ as here , so comparison between wherever you were previously is pointless, it may well be the case that your service can be started without a technician visiting, but that doesn’t speed up the process , if the delay is unacceptable you can always cancel , that’s actually part of the reason for the providing a period between making the order and the order being completed
