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Message 1 of 6

Is this a genuine message from BT?

Text suggesting they are OpenReach from +44 7786 202608 asking me to confirm order details. Is this genuine?


 

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Message 2 of 6

Re: Is this a genuine message from BT?

@steveyeu 

A total scam, as Openreach would not call you, as you are not their customer, so I hope you did not provide any information.

 

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Message 3 of 6

Re: Is this a genuine message from BT?

If in doubt, get your order number to hand and then call Customer Services.

In the run-up to my recent install I received a number of texts all from the same number but giving me different numbers if I needed to rearrange anything.  Those texts should include a link to order tracking on the BT website.


I only learn by making mistakes and owning up to them - boy do I learn a lot!
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Message 4 of 6

Re: Is this a genuine message from BT?


@steveyeuwrote:

Text suggesting they are OpenReach from +44 7786 202608 asking me to confirm order details. Is this genuine?


 


https://who-called.co.uk/Number/07786202608

suggests it's genuine, but, of course, it might be spoofed.

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Message 5 of 6

Re: Is this a genuine message from BT?

Indeed. Seems very coincidental as an order has recently been placed via EE and details are correct in the text message.

No links are provided it simply asks me to reply confirm or ask any questions regarding changes.

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Message 6 of 6

Re: Is this a genuine message from BT?

To follow on from this https://www.openreach.com/help-and-support/problems-and-appointments/got-an-engineer-coming/#keeping... does actually suggest the number should be OpenReach.

Still dubious about actually replying however.

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