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Message 1 of 7

Landline cancelled

I have just logged into my account and been notified that my landline contract has been cancelled, except I didn't cancel it
How can I prevent this happening as I don't want to end the service or lose my number

Thanks

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Message 2 of 7

Re: Landline cancelled

Did you recently renew your contract?

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Message 3 of 7

Re: Landline cancelled

No, but I did recently upgrade my broadband with Plusnet.

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Message 4 of 7

Re: Landline cancelled

So why are you posting on the BT forum instead of the Plusnet forum?

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Message 5 of 7

Re: Landline cancelled

you need to contact Plusnet but Plusnet are no longer providing a phone service so if you want a landline style phone then you either have broadband and phone contract with BT or another ISP  or a VOIP phone from an independent provider



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Message 6 of 7

Re: Landline cancelled

@lithitin 

Perhaps you need to ask on their forum instead?

https://community.plus.net/t5/Forum/ct-p/Forum

They are a separate company within the BT Group, and as explained, they do not provide a phone service anymore.

 

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Message 7 of 7

Re: Landline cancelled

"No, but I did recently upgrade my broadband with Plusnet."

If you've moved your broadband from BT to Plusnet this cancels your BT broadband and this will automatically cancel your BT phone line.
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