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Message 1 of 2

Landline phoneline is disabled, changing package is asking for phone number anyway.

I'm on Fibre 1 which doesn't include a phoneline. I'm trying to change package to Home Essentials, but it's asking me for a phone number to verify my landline. The other options is to pick ''I don't pay for a landline'' and then to wait over a month to have somebody come physically install a landline which is already installed.

The online customer support chat says it doesn't staff people for this subject, and instead to phone, but I don't have anyway to phone them (no I can't go to a friends or something). So how can I apply for a package change without having to have to wait for a month for somebody to come to do nothing?

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Message 2 of 2

Re: Landline phoneline is disabled, changing package is asking for phone number anyway.

If you have fibre 1 then you obviously pay line rental for a line whether that is copper or fibre but don't have ability to make/receive calls - broadband only. Have you checked you qualify for home essentials before phoning 150 or 0800800150 from a mobile 

 

https://www.bt.com/exp/broadband/home-essentials?s_cid=con_bt_dg-home_awin_aff_vidAJM_110483-Editori...



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