Stating your case on various different posts makes it difficult to follow , plus this is a customer to customer forum , so any ‘complaint’ posted here doesn’t necessarily get seen by BT , if a Mod takes an interest, which they have on another one if your posts , they can’t do anything if your complaint has reached executive level anyway , so apart from venting , posting here isn’t really going to help .
Is the telephone service now restored , asking for compensation before it is restored is pointless, if you qualify for compensation it’s from the start to the end of the faulty period, if it’s ongoing then clearly there isn’t an end point and impossible to calculate what compensation (assuming it’s appropriate) should be .
The automatic compensation scheme is for total loss of service, the first two days not counted, but it’s open to interpretation if no telephony but broadband working is a total loss , it’s a grey area , obviously you would state it is , the provider would say it isn’t , in cases where there is no agreement, that’s what the ADR (alternative dispute resolution) is for to take a impartial view , have you opened a case with the ADR , once you have , that’s it until they make a determination.
If the service is restored , what was the issue than needed ‘fixing’ ? , clearly if the fault is on something beyond BT’s control, like the customer own equipment, customer mis operation, or customer intransigence (asked to do something but not doing it ) then compensation probably isn’t due, but without knowing the exact details it’s impossible to know if you have a case or not , and if the ADR would see it your way or the providers way .
