Leaving BT at End of Contract

[siteguru]

Hi,

My current contract expires on 04-Jan-25. I have recently signed up with Trooli for 900mbps full fibre broadband (with a discount until my BT contract expires) so I'll no longer need any service from BT. (I'm not bothered about losing the landline).

What's the best way to advise BT that I'll be leaving at contract expiration please?

[gg30340]

Your new provider should do all the hard work. All you need to do is sign up with them and they will do the rest which includes informing BT.

See links

https://www.ofcom.org.uk/phones-and-broadband/switching-provider/switching-broadband-provider/

https://www.uswitch.com/broadband/guides/switch/

[siteguru]

Thanks for your reply.

My new provider is a completely separate, full fibre connection which is already in place and working. It has no relevance or association with the existing BT line (copper to the house, fibre to the cabinet) which is still currently working in parallel. They themselves told me that I'd need to contact BT to ensure that the existing BT contract fully terminates - that's why they're giving me a discount (total charge is £1 per month until the BT contract ends).

So I'll repeat my question - What's the best way to advise BT that I'll be leaving at contract expiration please?

[licquorice · Accepted solution]

There is only one way.

Contact customer services 0330 1234 150 to cancel your contract giving 30 days notice.

[siteguru]

Just called 150 ... I was told to call again on 05-Dec-24 (30 days notice) to cancel/advise termination else they'd add a £5.45 additional charge for early termination ... I thought additional charges over and above the remainder of the contract value were illegal?

Nevertheless, I've diarised another call for 05-Dec-24. 🙄

[gg30340]

If you do not see out your contract, ie cancel early, you are billed for what is left of your contract to run until its termination date. That is is how contracts work. It is not a charge over and above the remainder of your contract value.

See link

 https://www.bt.com/help/account-and-billing/payments--bills-and-charges/i-don-t-understand-my-bill/w...

[chrisjp]

Be careful to call BT exactly on 5 Dec 2024 to give the required 30 days notice of cancellation. We've seen issues on the forum when people leave it even a day later and, of course if you do it even a day early that's an early cancellation in BT's book.

[Arthur_Brayne]

Actually, that is not how contracts work.

That webpage states "To stop your BT products (such as phone, broadband, TV, Calling Features), you'll need to give us a minimum 30 days' notice." so if the OP calls at any time more than 30 days before the end of the contract BT have no rights whatsoever to apply a charge.

[licquorice]

Of course they have, you have broken the fixed term contract. Just because you can cancel with 30 days notice, it doesn't mean there is no penalty for doing so.

[gg30340]

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@Arthur_Brayne wrote:

Actually, that is not how contracts work.

That webpage states "To stop your BT products (such as phone, broadband, TV, Calling Features), you'll need to give us a minimum 30 days' notice." so if the OP calls at any time more than 30 days before the end of the contract BT have no rights whatsoever to apply a charge.

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Re read what I posted and the first paragraph of the link that I posted along with what the OP posted "My current contract expires on 04-Jan-25".