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Message 11 of 18

Re: Leaving BT

Are the replies  I am getting  from forum  moderators ? Is my messages going out to the BT general forum members

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Message 12 of 18

Re: Leaving BT

@leshiggins1 

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators who will identify themselves. No moderators have posted on this thread.

They would not be able to change the terms of your contract as set out in the T&Cs.

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Message 13 of 18

Re: Leaving BT

The other provider are likely getting huge government grants to install it too hence what they're able to offer

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Message 14 of 18

Re: Leaving BT

@leshiggins1 I suggest you consult a dictionary for the meaning of contract.

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Message 15 of 18

Re: Leaving BT

If you are within a minimum term , the just because an alternative has become available that you like isn’t sufficient reason to be able to walk away from your contractual obligations.
The ETC is primarily based on what you would pay if the ‘contract’ wasn’t terminated by yourself ( with a reduction for the VAT element ) so £440 suggests you only recently re contracted.
It may seem harsh, but basically as already stated, if you didn’t want to be bound by a minimum term , you shouldn’t have renewed but allowed your ‘contract’ to become a rolling 30 day notice to quit one .
As far as what you pay per month , without knowing what you get ( potentially telephony, calls , broadband, TV , premium TV content ) it’s impossible to know if what you pay is value for money, but anyway, you accepted that cost , there was no gun to your head.

Openreach are doing exactly what you state ( building FTTP and offering access to it ) in thousands of places , but it’s impossible to do every location simultaneously, some places are simply further down Openreach’s ‘to do’ list

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Message 16 of 18

Re: Leaving BT

Do not want pompous and not helpful comments from you 

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Message 17 of 18

Re: Leaving BT

Hi @leshiggins1, sorry you're not happy with the cancellation charges that apply when you cancel within your contract period. The charges would be raised correctly if you leave before the end of the contract: Leaving BT | BT Help

Maybe the post by @Les-Gibson advising you to contact your new provider if you are within the cooling off period is something to consider. 

Cheers

John

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Message 18 of 18

Re: Leaving BT

leshiggins1

Some of the responses to your post seem a little harsh, however having just checked the email from BT when I last renewed my contract it did say:

Your right to cancel
You can cancel your order up to 14 days from when your service starts or kit arrives, whichever is latest. You'll need to pay for anything you've used, and you'll have to return the kit we've sent you, at your own cost, within 14 days of telling us you want to cancel. Then we'll refund anything you've paid for that kit within 14 days of getting it back.

After that, you'll need to give us 30 days' notice if you'd like to cancel any of your services. And if it comes with a minimum term, you might have to pay a charge for ending your service early . If you've paid any up-front fees (like activation fees), we can't refund them.

There were links in the email pointing to more details on cancelation charges.
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