Live chat

[Joannehawksworth]

Does anyone know how to get BT live chat

[Keith_Beddoe]

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Use the "Message Us" option

[Joannehawksworth]

Thankyou but when I press message it doesn't do anything

[allanraymond]

There seems to a problem with the link, when you hover over "Message Us"  there is no link just blank.

[Leanne_T]

Hi there @Joannehawksworth @allanraymond 

Thanks for coming to the community. 

Could you try another browser, does the 'message now' option work for you? 

If not, do you have pop-ups blocked in your browser settings? 

Speak to you both soon 🙂

Leanne.

[allanraymond]

@Leanne_T 

No luck when using Microsoft Edge or Google Chrome. My regular browser these days is Edge and I removed the Pop-Up up as you suggested but still no improvement.

[Rach_H]

Hi @allanraymond,

What is it you're looking to speak with the team about? We may have some alternative options, so you can still get the support you need.

Rach

[imjolly]

I just tried link in Edge and chrome and it worked for me so maybe try again or check to see if something blocking  I am using a pc

just tried on android phone and worked there as well

[Carlusha]

@allanraymond  Agreed, cannot access from any of my browsers with the exception of Opera, so obviously it must be a setting we both have in Chrome or Edge.

Opera screen shot:

[allanraymond]

@Carlusha 

Just tried Firefox and was able to access Chat.

Still having issues with Edge, Chat seems to be the only site I can't access with Edge.