Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Shelley224
Aspiring Contributor

on ‎14-05-2026 11h51

135 Views
Message 141 of 143

Re: My BT Problems

Just tried the app thing again!!!! Same as before. 

It is letting me log in, and doing the 2FA then after that keeps chucking me back to log in screen.

App deleted again!!

On my browser I can get in but it is saying can’t get your account details at the moment. Once again my account number is inactive.

Sorry, but this is taking time out of my day again. I can’t keep doing this. 

0 Ratings
Reply
zulu17
Distinguished Guru
Distinguished Guru

on ‎14-05-2026 12h22

118 Views
Message 142 of 143

Re: My BT Problems

@Shelley224 Unfortunately until BT/EE resolve the issues and communicate effective advice to their customer facing support teams the issues will continue. It has been several weeks now and explanations and resolutions still seem not to be forthcoming, 

0 Ratings
Reply
gg30340
Distinguished Sage
Distinguished Sage

on ‎14-05-2026 12h54

94 Views
Message 143 of 143

Re: My BT Problems

You have all probably done this already but in case you missed this post or have not tried the suggestions have a look at this.

Not receiving your BT email PIN by text or email? - BT Community

If you have done everything as outlined in the link and you are still having problems, post a message stating that and include whether the problem is solely with the MyBT app or the BTMail app or both or if you are using a web browser to gain access to your MyBT or BTMail or both and this should bring it to the attention of the moderators.... again.

0 Ratings
Reply