Hello
Hoping this gets some views on this board as I wasn't sure where to put it.
I have had trouble signing into My Bt for a few weeks. Thought it might be a temporary glitch but I still cannot sign in and go to my invoices etc. I get the message 'Access denied'
I have tried to reset my password which has been unsuccessful. I get as far as please answer security question which shows '1FA'. No idea what this is. I choose that I cannot answer question so I am given the option to chat online.
This option takes me to a page showing:
{"code":1002,"message":"Item not found: Empty result for site id 55195536"} I using my email address for login.
Any help would be appreciated.
