Logging into My BT

[Dek2]

I have been unable to log into My BT for six months or so. When I try to change the password, I am told BT could not fin an account to match my user ID. Yet I was sent an email to the address. I tried various methods, and eventually the line goes dead or I am told the the text I send to BT during contact is unable to be sent. Messaging doesn't work. Is there any way of contacting someone or is there a system that works. All I want is to access My BT.

Further, emails from BT Broadband,  don't open.

Dek

[MOD EDIT - REMOVED LINK]

[GSinge65]

Hello Dek2 

I had exactly the same experience, and appreciate the frustration that the inability to manage your BT account when this happens. I had to raise a complaint , which after 6 weeks I took to the ombudsman. I had around another month of conversations with the  complaints team before managing to link the the ID and my account. 

[Dek2]

Thanks for your reply. Appreciate it, even if it is rather depressing. For the second time I've been in contact with a help desk and for the second time I was cut off with no resolution. It is so frustrating. Could I ask how one complains? 

Dek

[GSinge65]

If you look at the bottom of this webpage, you'll see in the grey band an option pf make a complaint- this will allow you to raise a new one and get he process rolling. 

[Dek2]

Thanks for your reply.

Unfortunatley, my complaint, which included not being able to access one of my email accounts, was closed because I did not reply to an email they sent to the email address I could not access. 

I still cannot access My BT. I can't see my bill and haven't been able to since April. What are they doing? I'll make another complaint about my complaint and will include my early, unresolved complaint which they closed.

As I say, thanks for your reply. It is all so farcical.

I've just clicked on the Make a complaint button. I was told I had no closed complaints. I clicked on make a new complaint. I had a window appear with the apt, or maybe ironic, dancing balls, which went on for minutes telling me it was loading. It's almost as if they have set their system up not to receive complaints and, if one should get through, after some months, they will then close it and make it impossible to make another.

[kinetic747]

I'm sorely tempted to leave BT having had similar issues a couple of months ago. It's now resolved but the offers I had to renew my broadband have since disappeared. Very annoying.