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[arwsto]

My BT ID is linked to an old BT email address that no longer exists. The system keeps sending verification codes to it, even when I select the option saying I cannot access that email. Can I verify my identity another way and update my BT ID to my current email address?

[gg30340]

If your BTID username is the old email address and you want to change it log onto your MyBT then go to your BTID Details.

While in that section make sure that there is an email address and mobile phone number in Contact Details.

Under the two factor authentication section click on Edit Details and if you are using the email address that is shown there follow the prompts and it will give you a verification number sent to that email address. If you can use it you will be able to change where the 2FA PIN is sent.

If the email address shown is the one that you can not access you will need to contact BT Billing 0330.1234.150 and ask them to assist in changing it.