MY BT

[Johnck10]

Hi

I’ve tried changing the password umpteen times and still I can’t access MyBT to check bill etc … 

[kinetic747]

You're not alone, I'm going to phone this afternoon to see if it can be fixed.

[Johnck10]

Please let me know how you get on!

[Dek2]

I'm also unable to log into My BT. I am just as interested in an update. I've tried phoning, but I'm a pensioner and I can't afford that amount of time out of what I've got left.

[Dek2]

For a week I've been unable to reset my password. Finally, just now I was allowed to try. They sent me the code, on my prime email address, I entered it and was told: 

We couldn't find an account to match your user ID. An account could not be found for the prided user ID.

They'll find it for my bill, I bet. But won't be able to check.