Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Johnck10
Aspiring Contributor

on ‎31-07-2026 13h34

175 Views
Message 1 of 5

MY BT

Hi

I’ve tried changing the password umpteen times and still I can’t access MyBT to check bill etc … 

Reply
4 REPLIES 4
kinetic747
Contributor

on ‎31-07-2026 13h41

173 Views
Message 2 of 5

Re: MY BT

You're not alone, I'm going to phone this afternoon to see if it can be fixed.

0 Ratings
Reply
Johnck10
Aspiring Contributor

on ‎31-07-2026 15h13

152 Views
Message 3 of 5

Re: MY BT

Please let me know how you get on!
0 Ratings
Reply
Dek2
Beginner

on ‎31-07-2026 21h25

105 Views
Message 4 of 5

Re: MY BT

I'm also unable to log into My BT. I am just as interested in an update. I've tried phoning, but I'm a pensioner and I can't afford that amount of time out of what I've got left.

0 Ratings
Reply
Dek2
Beginner

on ‎31-07-2026 22h14

92 Views
Message 5 of 5

Re: MY BT

For a week I've been unable to reset my password. Finally, just now I was allowed to try. They sent me the code, on my prime email address, I entered it and was told: 

We couldn't find an account to match your user ID. An account could not be found for the prided user ID.

They'll find it for my bill, I bet. But won't be able to check.

0 Ratings
Reply