So myself and my partner moved into a new apartment, just 3 days shy of a month ago. Since then, we've had 0 WiFi and have had to rely on mobile data and the free train station / coffee shops WiFi down the road.
Having applied to register with BT 3 weeks ago, after being told most other broadbands aren't working in our area, we were obviously happy to wait a few days. It's been 3 weeks and so far, we've had our installation date delayed twice, an engineer came to 'test' the WiFi signal and see if the building is BT possible, complained to customer services via phone and been told the outside installation (?) will take place in 2 days....and who knows when it will be activated. Another week?
My partner works remotely and therefore relies on WiFi to do her job, so we can pay to eat. Having to spend £2-3 every day on a coffee to get free cafe WiFi + extra data is ridiculous, having been going on for 3 weeks.
I can't believe it's taken so long, been delayed and then we've not been given a date when we'll have wifi.
Is this normal? Or are we just victims of a business that just does things when it can be bothered.
We've both decided if we don't have WiFi by the end of the week, we're cancelling all direct debits and going with someone else as to be honest, this is an absolutely dire way to treat new customers.
