Merger of BT and EE ie NEW EE

[chrisjp]

Yes, BT's telephone agents seem either to be badly trained and ignorant, or on commission to move customers to EE on a worse contract (features-wise or price-wise or both)
Either way, they seem to be very economical with the truth!

[m2018gc1]

@chrispjp

I would disagree

In my 5 years I have found the BT mobile telephone staff very helpful and solved any issues.

I would disagree that they are ignorant. They have always been helpful and sorted out problems. 

They may have been trained to move clients from the old BT Mobile contract to EE ones but if that is a "bad" move for us it is not necessarily "bad training" they got or have!  Just EE business?

M

[BermondseyBoy]

Well Monday I wanted to add the gaming package to my BT account, by the end of the call I was no longer with BT, but being moved to EE. They added EETV for TNT Sports, and said it's normally £20 per month, but I can have it for £15. This ticked me off big time, as I had TNT Sports on offer by BT for £10. Anyway, next day I phoned BT and watched to cancel the order to change to EE. They did an undo order cancellation and said I would be with BT. I was happy, the next day I phone to ask if it was going through ok. They said that the two orders clashed, and so was in limbo. So I had to do a reorder of EE. I told them I didn't want TNT Sports, so now I'm with EE. The sales team did say that sooner or later every customer will be EE, as BT Broadband will be only for businesses. I now have a termination charge on my BT bill, which EE said they will wave after the 14 day cooling off period of my contract so that they know I'm staying with them. All this just to add the Game Pass to my BT account. More headache than what it was worth.

[David500]

@m2018gc1  Our BT mobile contracts expired 2 months ago and we switched to one of the other MVNOs, mobile virtual operator, see the list: List_of_mobile_virtual_network_operators You will need to check your mobile reception for the other 3 main operators. We’re now on rolling monthly contracts which have more data and costs less than BT and also includes EU roaming, MMS messages and no annual price increase.

[WSH]

It’s marketing 101, mate.

Lure the customer in.  Lock him in.  Then exploit him.  It’s exactly the same with two-year contracts.  Lock the buggers in, so they can’t get out, then ramp the price up mid-contact.

@m2018gc1   And I know this is nearly 12 months old, but I will add that one of the reasons I’ve stayed out of contract is that the last time I renewed the mobile it took me 4 months and half a dozen people to find someone that actually understood what he was doing.

[m2018gc1]

@WSH 

'Lock him in.  Then exploit him.  It’s exactly the same with two-year contracts.  Lock the buggers in, so they can’t get out'

Not only marketing, but coercive controlling?

How many pay as you go full fibre suppliers or 30 day rolling contracts ? 

Not easy to switch in a 2 year contract. Maybe someone should set up one of those parliamentary petitions to ask the powers that be to allow more choice, shorter contracts (max 12 months?). If there was one I would sign it for sure.

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[WSH]

@m2018gc1   Oh, you’ve got no chance, mate.  Governments today, (including labour), are owned by big business.  That’s why we’re in the mess we’re in and that’s why the regulators are useless.

[m2018gc1]

@David500
Some of my family may be on those/that MVNO(s). One major priority for me(my family I pay for) is EU roaming . No annual price increase is also important, so in a year when £3 per month increase is applied by providers I think the rest of the Sims will be moved, if not before.

Yes I think before moving checking reception is important.

(I use an app on the phone which has a colour code of reception. I probably am not allowed mention the app but if your tyre perforated n times you might know what formula is and what you need.)

Without free itemised billing you may be caught out on MMS messages (these include text messages over 160 characters). I have disabled MMS messages as I think the cost is exobidorant compared to sending a text or photo via multimedia apps . e.g. that one starting with what.....

Why should we have our family sharing photos at a cost of £0.50 via MMS shen they can app them to us for free.

[licquorice]

You can mention/name whatever you like. Just not allowed to post links to e-commerce sites such as Amazon.

[David500 · Accepted solution]

@m2018gc1  Smarty has MMS messages included in the monthly fee. Anything else requires various add-ons which are bought before you can use them. There is an app which provides current months total use and history which contains Monthly breakdown of calls, texts and data including individual costs. If you search for “smarty mms charges” you will see they are included, which I confirm is true.