Hello,
I am in the exact same situation as many others and have been unable to resolve this via BT chat or multiple calls to BT customer service.
I need BT to unlink my Xbox Game Pass account from BT.
I subscribed to BT for a full fibre connection in May 2023 (F-fibre 500Mbps) and one of the the "perks" was an offer of 6 months free Game Pass Ultimate included. I activated the offer and turned off auto-renewal in May 2023 and as expected all my BT bills up to November 2023 showed that BT was providing this free perk.
I am very unhappy as at no point/small print was it mentioned that I would be giving BT permission to take over my Xbox account. (I expected to be given a code for 6 months free Game Pass, not have BT take over my Xbox Game Pass account).
When trying to manage my subscription via Microsoft my Xbox Game Pass remains " purchased from BT/EE" and when clicked I simply get taken to EE's website and directed to choose BT/EE accounts in order to manage it. There is no longer a "content partner" section on BT's website.
I had searched the internet and some people had suggested that purchasing another Game Pass subscription and activating the code via Microsoft would revert the account back to me. I have done this and it was unsuccessful. I can not redeem any game pass codes as my account remains manged by BT.
I have spoken with Microsoft and they have confirmed that it is BT that must unlink my account from their side. BT have confirmed that the 6 month free subscription has been "ended at their end" and I am more than aware of that. BT, however, are unable to put me through to a suitable agent that can resolve this. I have been given lots of mis-information and advice such as suggesting I just create a new Microsoft and Game Pass account. I will not be doing that as I have multiple years of valuable games/photos/Microsoft 365 subscriptions tied to my Microsoft account.
I really hope somebody can help me or direct me to a BT agent who understands this situation.
Thank You in Advance , Ross
