Migration to EE

[northwest]

Having migrated from bt to EE I have the following problem. I agreed a price with the sales person  for basically what I had on bt but with full fibre.  Upon commencement  I have been without HD on TNT and Sky sports.  I have phoned twice  firstly I was told it would  take a  few days to activate HD its a problem moving to EE.  No luck so I phoned again to which I was told  my order was still classed as open  and once that was sorted  I could phone sales  to add HD for a further payment???????. I have just checked my package  with the bt bundle builder  and the price is either £85.99 or £90.99 ! Advice please.

[chrisjp]

I'm afraid this is yet another case of BT sales agents either not knowing what their talking about, or being deceitful to get their commission for a BT to EE conversion.
All you can do is phone BT complaints and persist until you get a resolution.
BT to EE migrations are a bit of a shambles and, IMHO, should be avoided until, hopefully, BT sorts the process out.

[northwest]

Yeah I spoken to them again been told the situation is open call back Thursday! Then come Thursday no resolution I bet. Also I don't like the way they make it that you are the one that messed it up ! I was at the end of my contract so therefore looking at options. To get full fibre did I have to migrate?

[ArtyVark]

No you didnt BT offer Full Fibre.

its too late now but at the moment best advice is dont migrate the BT <> EE systems are a mess.

[northwest]

Question then as I didn't request to migrate to EE why did it happen? The sales person said bt was now becoming business deals whilst ee was residential! I am still in the 14 day cancellation period should I request to be put on bt full fibre ? To sort out this package mess.