Can you clear a few things up ,
if your Plusnet broadband service is working , basically replacing your BT broadband service, why do say your BT service is still active, is it because of the telephony element with incoming calls going to voice mail ? , after all you have no way to know if your BT broadband is active if you are already using PN broadband .
Are you aware that Plusnet do not offer a telephone service to new customers, so presumably the telephone going to voicemail is a little irrelevant anyway , once you are happy BT no longer have any commitment to you , then you wont have a telephone service anyway , the same as now .
If it’s simply the fact that you haven’t received a returns pack to return your BT router , unless you get a communication saying you haven’t returned the equipment and will have to pay for it , it’s a little irrelevant, if it’s the lack of a final bill , so you can be confident that your contractual obligation to BT is finished , I’d suspect that irrespective of what Plusnet have said , the communication that BT receives via OTS (one touch switching ) hasn’t been sent by PN or OTS , hence BT can’t issue your final bill and switch off your voicemail.
As you are now effectively now a Plusnet customer , it’s Plusnet you need to be contacting, potentially to resend the messages via OTS to say you are their customer, you could presumably ask BT to cease your service irrespective of the ‘in flight’ migration to Plusnet , but that may be tricky given the pending PN orders in the system….although it’s annoying I can’t really see what the issue is
