Hi Peter
I really feel I’ve given all this information in this thread. I can still log into the BT website and app. My services are still active. Due to the structure here they installed the new fibre by drilling new holes and therefore the old wiring is still here. The phone service shouldn’t be going to voicemail as it should be disconnected. Plusnet advise they sent the required notifications to BT hence I got the sorry you are leaving messages when I placed the order. Plusnet have nothing else to do here and this is coming from the CEO’s office who has dealt with my case. I am posting back and forth here and I’ve explained the service is still live. Other than the sorry you are going emails back last year, I’ve heard nothing from BT. Can you please escalate this as I’ve asked multiple times. I am spending so much unnecessary time and energy here by repeating myself over and over again. I feel I’ve already given you all the information you need to have this passed to someone to look into for me. The line is still active. I’ve received no returns pack. I’ve received no confirmation my services are disconnected. My home phone line is going to voicemail and should be disconnected. It should not be going to voicemail. Please can you have this looked into. I’m exhausted going back and forth here. Thanks.
