Hello, I have had numerous issues with this, and no one seems to be providing me with a solution. I rang 3 times and have been promised a call back (even when I have booked a slot), but no one has got back to me. I have a Defence discount card and a Blue Light Card ( I work in the military), and saw the offer from BT to get exclusive offers on the broadband package. When I went through the app and clicked on the affiliate link, and inputted my postcode, the website told me that no services can be provided in my area. I live in a small town. So I then called up and I explained this to the person on the phone, they offered the EE broadband and said it was the same thing. I also explained the military discount and emailed the person proof of my ID and what the military discount states (offers on BT broadband). I was told I was going to receive a discount, but had to purchase first and wait for the box to arrive. Only when it was switched on could they change the price. So after the box arrived, I called up again and was told to wait for my first bill to be generated, and I was promised a call back after spending 1 hour on the phone. But I get no call despite getting a link to book a time for a call. My bill has arrived- without the discount, so I call again. I am on the phone for over an hour, and they say they haven't heard of this discount and can only raise a complaint, but not give any discount because they hadn't heard of it! I am so frustrated - I keep going round in circles and spend 1-2 hours on the phone just for someone to talk to their managers, keep me on hold, then promise a call back or a solution at a later date.
I have attached the screenshot of the military discount. I know I am entitled to it, but I cannot seem to access it, and I do not know what to do. The customer service and my experience with talking on the phone have been terrible and a waste of my time.
