As my Halo 3+ package was due to end in January I called BT on 18 December to find out about new package. I live in a very large, very old house. When we moved to fibre the BT engineer supplied us with 3 extender disks as this was the only way of getting coverage in every room. During my webchat with BT, I was sold EE Full Fibre Gigabit Full Works. Before I accepted the contract (via webchat) I repeatedly asked for confirmation I would be supplied with a router and 3 wi-fi disks. I was repeatedly told it would be like-for-like and I have currently have 3 disks, 3 would be provided. Package arrived on 21 December and only 1 disk included. I've called today an opened a complaint with EE regarding being miss-sold. Their solution: to send out one disk today. I'm not allowed to book an engineer appointment until the disk is received. Unlike the BT engineer, the EE engineer won't be able to provide a third disk. Will need to order a third disk and another visit. This will drag on! I can cancel under distance selling regulations by 4 January (14 days after equipment was received) - this is per the terms and conditions at the bottom of the email EE sent - despite them telling me on the phone is it 14 days since activation. Any advice from anyone? I've had such brilliant service for years from BT and never been tempted to leave - but the service from EE has been awful. If I cancel today can I go back to BT? Anyone else had this issue? Luckily we still have the old BT equipment which works fine - but we are supposed to send this back.
