I placed an order on March 16 for Fibre Broadband 2 with an activation date of March 27 this day came and an openreach engineer came and fitted a microfilter socket and advised me he could not connect me as he had been given the wrong routing /cabinet to the pole issues .
March 28 another openreach engineer came and checked the first guys work and yet again told me there were issues connecting me as BT had given them the wrong routing /cabinet pole issues , Later this day i contacted BT who were clueless and advised me that openreach would be visiting again on March 30 to solve the issue .
March 30 came and NO engineer visit i phone BT who told me that openreach had cancelled my order !
BT than advised me that they would have to create a new order but i had to wait 24 hours for there systems to update with case notes .
Friday 31 new order placed with an activation date of April 17 along with a new customer number provided .
April 4 had a text to contact BT support as my order had been cancelled as they tried to take over someone elses line which obviously was rejected , So they advised that this order was now cancelled and that they would have to create Order number three and yet again another new customer number , thankfully i was given an activation date of April 11 which has happened and my service is finally up and running well .
Upon speaking to BT customer services today i fell they have tried to fob me off by saying i need to wait 30 days to get any type of compensation ...what has made it confusing is the 3 different customer numbers . 3 different orders and there is 3 open complaints all for the same issue ,they also sent out another lot of router equipment that i had to wait in for to be delivered despite order number ones kit already installed that i than had to return via the post office
It has become exhausting having to explain this every time and i get the impression they dont really care and are trying to get out of paying any compensation.
Guess Ofcom is the way forward ?
