Hi, I am wondering if someone can help.
We recently ended our BT broadband subscription and moved to another property with a different provider, Nov-23. It’s worth noting the contract had come to an end when we moved and we did notify BT. We thought everything had ran smoothly until this week when our mortgage broker informed us we had a missed payment pending on my credit file for monies owed to BT, as you can imagine this has left us in a difficult position. I quickly logged on last night and saw there was a £29 balance on the account and £7 late payment fee, I have made this payment in order to avoid any further damage, however, I am confused as to what happened and if anything can be done regarding the damage to my credit file, the first I had known regarding the arrears was through my mortgage broker. Any help appreciated!
Thank you !
